Arizona Biltmore A WALDORF ASTORIA RESORT Cendyn ePlanner

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The following types of telephones are available for guests, meeting and convention service and administrative staff.    Please advise your Telecommunications Department or appropriate team members, if you need the use of a phone for your program.

House phones

Used for in-house, local and toll-free calls only.  Please inquire with PSAV for pricing.

DID Lines

DID lines can be used for Long Distance, minimal PC and fax can work as well.  Please inquire with PSAV for installation pricing.
The following are enhancements that can be added to a DID Line:
Speaker Phone, hardware rental only, price does not include phone line.
Voicemail capabilities, enhancement price only, does not include phone line.
*Please inquire with PSAV for all pricing for the above mentioned services.

B1 Telephone Lines

Outside line, not connected to the hotel switchboard. (Dedicated Number)
This line should be ordered when a client requires continuous use for PC, faxing or will be using the phone to make outside calls on a constant basis.
The hotel operators need (2) days notice before we can activate the lines. The phone company/hotel operators require minimum (2) weeks notice for more than (2) lines.
*Please inquire with PSAV for all pricing for the above mentioned services.

Internet Access

Broadband Access – T1.5 or greater (Call PSAV for price quote)
DSL (Call PSAV for price quote)
Devices (Call PSAV for price quote)
PSAV telephone number 602-381-7862  

Guest Room Calls

Type of Call                                        Instructions                                Rates
Direct Dial-Bill to Room
EMERGENCY                                    9+911                                       No Charge
Room to Room                                                                                     No Charge
Local                                                    9+Number                               Local Rate   
$.10 per minute after 60 minutes
800/888/8xx toll free                           9+1+Number                         Toll Free
1st 60 minutes $.10 per minute thereafter        
Long Distance                                    9+1+Number                         AT&T Operator assisted rate less 50%
International                                         9+011+CC+CC+Number    AT&T Operator assisted rate (by country)

Local, Long Distance and International Calls will be billed to your account only when the call is answered.

Applicable Taxes will be added Rates subject to change.
You may obtain free rate information at any time by dialing 9+00 and ask the AT&T Operator for the rate of an Operator Assisted Call.  Hilton subscribes to AT&T Long Distance and Operator Services.   Time Warner is our local carrier.  You have the right to reach other long distance carriers from the telephone, and you may do so by dialing the access code provided by that carrier.   Direct Complaints to:

Federal Communications Commission, FCC Enforcement Division;
CCB Room 6202; Washington, DC 20554.
State of New York Dept. of Public Service; 3 Empire State Plaza; Albany, NY  12223
Voice Mail enables you to receive your messages when you are outside the hotel and even after you have checked out.
To hear messages, if the red light is flashing on your guest room telephone:
1.    Lift the receiver
2.    Press MESSAGE key.
3.    Follow recorded instructions.
Should you require assistance while using Voice Mail, simply press the “*” key at any time. 

Integrated Services Digital Network (ISDN)/T1 Speeds

128kb lines for Internet access                (Inquire)
Higher speed ISDN lines available         (Inquire)
1.5 megabyte (options)                            (Inquire)

Video Teleconferencing

We have video conferencing equipment - can be installed in all public space rooms except the Boardroom and Board Dining room (Inquire).

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Arizona Biltmore A WALDORF ASTORIA RESORT | 2400 East Missouri Avenue, Phoenix, Arizona 85016